puma888 Terms & Conditions

1. Acceptance of Terms

By accessing, registering on, or otherwise using the puma888 website and its associated mobile applications, platforms, and services (collectively, "the Platform"), you ("the User", "you") acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions ("T&C"), as well as our Privacy Policy and any additional rules, guidelines, or policies that may apply to specific features or promotions offered by puma888 from time to time.

If you do not agree to these Terms & Conditions in their entirety, you must immediately cease all use of the Platform and close your account. puma888 reserves the right to modify, update, or revise these terms at any time without prior notice, and it is your responsibility to review them regularly.

2. Eligibility & Registration

Use of the puma888 Platform is subject to the following eligibility criteria:

• You must be at least 21 years of age at the time of registration.
• You must be a natural person with the full legal capacity to enter into binding agreements under the laws applicable to your jurisdiction of residence.
• You must not be a resident of any jurisdiction where online gambling is expressly prohibited by local legislation.
• You must not be a current or former employee, director, officer, contractor, or agent of puma888, or an immediate family member of any such person.
• You must provide accurate, truthful, and complete registration details, including your full legal name, date of birth, residential address, and valid contact information.

puma888 reserves the right to request supporting documentation to verify your identity and age at any point. Failure to provide satisfactory verification may result in suspension or closure of your account. Wereserve the right to refuse registration to any applicant at our sole discretion.

3. Account Management

Each user is permitted to hold one (1) account on the puma888 Platform. The creation of multiple accounts by a single individual ("multi-accounting") is strictly prohibited and constitutes grounds for immediate suspension and forfeiture of all associated balances.

You are solely responsible for:

• Maintaining the confidentiality of your username and password.
• All activities conducted through your account, whether authorised by you or not.
• Ensuring that your account details remain accurate and up to date at all times.
• Logging out of your account after each session, particularly when using shared or public devices.

If you suspect that your account has been accessed without your authorisation, you must notify puma888 immediately via our 24/7 live chat support at [email protected]. puma888 will not be held liable for losses arising from unauthorised account access where you have failed to take reasonable precautions to protect your credentials.

puma888 accounts are non-transferable. You may not sell, transfer, or assign your account, or any rights or entitlements associated with it, to any third party.

4. Deposits & Withdrawals

All financial transactions on the puma888 Platform are conducted in Malaysian Ringgit (MYR). We support a wide range of local and international payment methods, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, as well as select cryptocurrencies (BTC, ETH, USDT, BNB).

The following conditions apply to all deposit and withdrawal transactions:

• Minimum deposit: RM 30 per transaction unless otherwise stated in a specific promotion.
• Minimum withdrawal: RM 50 per request.
• Withdrawal processing: Requests are typically processed within 24 hours, subject to identity verification and internal review. Processing times may vary depending on your chosen payment method.
• Source of funds: All deposits must originate from a payment method registered in your own name. Third-party funding is strictly prohibited.
• Cryptocurrency transactions: Crypto deposits and withdrawals are processed at the exchange rate prevailing at the time of the transaction. puma888 is not responsible for exchange rate fluctuations.

puma888 reserves the right to request documentary evidence (e.g., bank statements, eWallet transaction history) to verify the source of funds before processing a withdrawal. This is part of our anti-money laundering (AML) obligations.

5. Bonuses & Promotions

puma888 offers a range of promotional incentives including welcome bonuses, reload bonuses, free spins, cashback offers, and referral rewards. All promotions are subject to the following general conditions, as well as any specific terms published alongside each offer:

• Bonus credits and free spins may only be used on designated games or game categories as specified in the promotion details.
• All bonuses carry a wagering requirement (also referred to as "playthrough requirements") that must be fulfilled before any winnings derived from bonus funds can be withdrawn. Wagering requirements are stated individually for each promotion.
• Bonuses have an expiry period. Any unclaimed or non-wagered bonus funds will be forfeited upon expiry.
• Only one welcome bonus may be claimed per person, household, IP address, or device.
• puma888 reserves the right to withdraw, amend, or suspend any promotion at any time without prior notice, including in cases where abuse or exploitation is suspected.
• Bonus funds are separate from real-money funds. Real-money funds are played first, followed by bonus funds, unless the specific promotion states otherwise.

Any attempt to abuse promotions — including but not limited to hedging bets across multiple accounts, using automated software, or exploiting a technical error — constitutes a material breach of these Terms & Conditions and will result in the forfeiture of all bonus funds and any winnings generated from them.

6. Gameplay & Betting Rules

puma888 offers a broad range of gaming products including online slot games, live dealer casino tables, sports betting markets (covering the Malaysia Super League, EPL, UFC, and more), virtual games, and other interactive products. The following general rules apply across all game categories:

• All game outcomes are determined by certified Random Number Generators (RNG) or live dealer operations, and are final once settled.
• Bets placed in error cannot be reversed once confirmed. Please review your stake and selection before confirming any bet.
• In the event of a technical malfunction during a game session, puma888 will investigate the incident. Bets affected by verified technical errors may be voided and stakes refunded at puma888's sole discretion.
• Minimum and maximum bet limits apply to all games and markets and are displayed within each game interface or sportsbook market.
• For sports betting, all results are governed by the rules published in the puma888 Sportsbook section. Settlement is based on official results from recognised sports governing bodies.

puma888 reserves the right to void any bet that was placed as a result of a pricing error, a technical fault, or collusion with any party connected to the outcome of an event.

7. Prohibited Activities

The following activities are strictly prohibited on the puma888 Platform and will result in immediate account suspension, forfeiture of balances, and may be reported to the appropriate legal authorities:

• Registering or using puma888 if you are under 21 years of age.
• Creating or operating multiple accounts.
• Using automated tools, bots, scripts, or other software to gain an unfair advantage.
• Colluding with other players, dealers, or puma888 staff to manipulate game outcomes.
• Money laundering, fraud, or any other financial crime using the Platform.
• Exploiting bugs, glitches, or errors in the Platform's software for financial gain.
• Attempting to hack, disrupt, or gain unauthorised access to the Platform or its underlying systems.
• Impersonating any other person or entity, or misrepresenting your identity in any manner.
• Using the Platform for any purpose other than personal entertainment.

8. Intellectual Property

All content on the puma888 Platform — including but not limited to graphics, logos, game assets, software code, text, user interface designs, trademarks, and trade names — is the exclusive property of puma888 or its respective licensors and content providers. This material is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without the prior written consent of puma888.

9. Privacy & Data Protection

puma888 collects and processes your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. By using the Platform, you consent to the collection, storage, and processing of your personal information as described therein.

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and puma888 cannot guarantee absolute data security.

Your personal data will not be sold or shared with third parties for marketing purposes without your explicit consent. We may share your data with regulatory authorities, payment processors, and identity verification service providers where required to deliver our services or comply with legal obligations.

10. Responsible Gaming

puma888 is committed to promoting responsible gambling practices across our entire Platform. We recognise that gambling can become harmful for some individuals, and we actively provide tools and resources to help our members maintain healthy gaming habits.

The following responsible gaming tools are available to all puma888 members:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account.
• Session Time Reminders: Configure alerts to remind you how long you have been playing.
• Reality Checks: Receive periodic notifications displaying your net gaming activity.
• Self-Exclusion: Temporarily or permanently exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the specified exclusion period.
• Cool-Off Periods: Take a short break from your account (24 hours to 6 weeks) without full self-exclusion.

If you are concerned about your gambling habits, or those of someone you know, please visit our dedicated Responsible Gaming page for further resources and support contacts available in Malaysia.

11. Limitation of Liability

To the fullest extent permitted by applicable law, puma888, its directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform.
• Any loss of funds resulting from unauthorised access to your account where you have failed to take adequate security precautions.
• Any interruption, suspension, or termination of Platform services due to technical issues, maintenance, or circumstances beyond puma888's reasonable control (including but not limited to force majeure events, internet outages, and regulatory actions).
• Any reliance you place on information or content published on the Platform.

Nothing in these Terms & Conditions shall limit puma888's liability for fraud, gross negligence, or any other matter where limitation of liability is not permitted by law. Our aggregate liability to you for any claim shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

12. Termination

puma888 reserves the right to suspend, restrict, or permanently close your account at any time and without prior notice if we reasonably believe that:

• You have breached any provision of these Terms & Conditions.
• You have engaged in fraudulent, abusive, or unlawful conduct on the Platform.
• Your continued use of the Platform poses a legal, regulatory, or reputational risk to puma888.
• You have requested self-exclusion or we have received a court order or regulatory direction to restrict your account.

Upon termination, any real-money balance remaining in your account (net of any pending bonuses subject to wagering requirements) will be refunded to you using your registered payment method, provided no outstanding investigations are pending. puma888 reserves the right to withhold funds during any active fraud or AML investigation.

You may also close your account at any time by contacting our customer support team. Please allow up to 5 business days for account closure to be fully processed.

13. Amendments to These Terms

puma888 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, we will endeavour to notify registered users by email or via a prominent notice on the Platform. However, it is your responsibility to review these terms periodically.

The date of the most recent revision is displayed at the top of this page. Your continued use of the puma888 Platform following any amendments constitutes your acceptance of the revised Terms & Conditions. If you do not agree with any changes, you must cease using the Platform and close your account.

14. Contact Us

If you have any questions, concerns, or disputes relating to these Terms & Conditions, please contact our support team. We aim to resolve all enquiries promptly and fairly.

• Live Chat: Available 24/7 via the Platform (preferred method for urgent queries).
• Email: [email protected]
• Response Time: Email queries are typically responded to within 1–2 business days.

For queries related to responsible gaming, self-exclusion requests, or account restrictions, please indicate this clearly in your message so our dedicated team can prioritise your case.